Appointment Reservations

To reserve your appointment, a valid credit or debit card is required for all services. Complimentary consultations are exempt.

• Your card may be used in accordance with our deposit, cancellation, rescheduling, and no-show policies.
• Certain services may require a deposit, which will be applied toward your final service total unless otherwise stated.
• For your security, all payment information is stored through an encrypted third-party processor. We never have access to your full card details.

Cancellation & Rescheduling

Your appointment time is reserved especially for you. We understand that life happens, and we appreciate as much notice as possible if your plans change.

• We kindly request at least 48 hours' notice for any cancellation or appointment change.
• Appointments canceled or rescheduled with less than 48 hours' notice will incur a fee equal to 50% of the reserved service(s).
• If you reschedule within the same day and your new appointment is booked within 10 days of the original appointment date, the fee paid will be applied toward your rescheduled appointment. This credit is valid for one rescheduled appointment only.
• No-call/no-show appointments and same-day cancellations will be charged 100% of the reserved service(s).
• Future appointments following a no-call/no-show may require a non-refundable 50% deposit.
• If you are experiencing symptoms of a contagious illness, please contact us as soon as possible so we can discuss available options.

Arrival Policy

We want your appointment to begin as smoothly as possible.

• Guests arriving 20 minutes or more after their scheduled appointment time may need to have their service adjusted or rescheduled based on the time available and their stylist's schedule.
• To help us prepare for your visit and ensure the salon is ready to welcome you, we ask that guests arrive no more than 15 minutes before their scheduled appointment time unless otherwise instructed.
• For appointments scheduled at opening time, please arrive no earlier than 5 minutes before your appointment.

Our 7-Day Guarantee

Your satisfaction is important to us. If you have concerns about your service, please contact the salon or your stylist within 7 days of your appointment. We welcome the opportunity to make it right.

• If a service adjustment is needed, we are happy to provide a complimentary modification within 7 days of the original service.
• To ensure consistency, all service adjustments must be performed by the stylist who originally provided the service.
• Our 7-Day Guarantee becomes void if the hair has been altered by another salon, stylist, or through at-home chemical services after your appointment.
• Your stylist may recommend professional products and at-home care routines to help maintain the health, longevity, and appearance of your results.
• Because the longevity and appearance of your hair are influenced by ongoing home care and maintenance, our guarantee applies only when recommended care is followed.

Children & Guests

We strive to maintain a relaxing, safe, and enjoyable environment for every guest visiting our salon.

• To help maintain a safe and relaxing environment for all guests, children under 13 may accompany you only if they are receiving a scheduled service.
• Due to limited seating and the nature of our salon environment, we kindly ask that guests attend appointments alone whenever possible.
• Seating is reserved for clients receiving services.

We appreciate your understanding and cooperation in helping us provide a calm and comfortable experience for everyone.

Extension Maintenance

Healthy, beautiful extensions require routine maintenance and care.

• Your stylist will recommend a maintenance schedule based on your hair type, lifestyle, and extension method.
• Following your recommended maintenance schedule is essential to protecting both your natural hair and extensions.
• Delaying maintenance appointments may result in matting, tangling, slippage, or damage to the hair.
• Clients who are more than one week beyond their recommended maintenance appointment may require additional service time and may be subject to a full reinstallation service at their stylist's discretion.